10 Yetis Examples of Good and Bad PR - Wednesday 19th September 2018

Happy ‘Talk Like A Pirate Day’, matey!

I’ve been reading all sorts of shocking and nasty stories in a bid to find this week’s good and bad PR – so much so, it was really hard to give bad PR to just one incident. So, let’s reverse things and start with the bad. Tuck in…

Extra toppings

Darren from Norwich ordered himself a bacon cheeseburger from Byron Burger via Deliveroo, only to find that it had come with extra toppings: someone else’s nasty hair. If that wasn’t bad enough, when he phoned up to complain and get a refund he was told they were “unable to offer a refund or credit as this is a matter of personal taste.” I’m not sure who’s personal taste encompasses enjoying strands of hair within their food.

What’s more, Darren was finally given a £5 refund and two free deliveries, but apparently this was due to his burger arriving late and not the fact there were extra toppings he was not expecting. It’s only after taking his complaint further that Deliveroo offered up a full refund and a free Deliveroo voucher, whilst Byron Burger just offered their ‘sincere apologies’.

Customer service at its finest.

I can't stomach posting an image of the hair that he found in his food, so here's the conversation full of nothing but terrible customer service from Deliveroo.

Pay to get your lost & found back

What’s apparently been standard procedure for a while, but many haven’t known about, is the charges you’ll incur should you – heaven forbid – lose anything on a train or at a train station.

This all came to light when Adam took to Twitter to highlight that he’d lost his wallet, which Arriva Trains Wales then charged him £2 plus 10% of the cash within his wallet in order to get it back. How can you charge someone to return their wallet to them, never mind actually go through their wallet and help yourselves to their hard-earned cash?!

Arriva-owned Chiltern Railways confirmed you’re looking at a charge of £20 to get your laptops, tablets and other high-value electronic gadgets back, £10 to get your mobile phone, personal stereos and smaller low-value gadgets back, and £3 for everything else. Not forgetting to mention that they’ll help themselves to what’s in your wallet. Believe it or not, these guys aren’t the worst and other train companies will look to rip you off even more.

Research into this by the Independent has found that there are just four train companies that don’t charge for this service: East Midlands, Northern, C2C and Merseyrail.

Let’s finish up with the good PR for a change, for the sake of a lighter note…

The relationship with Sky and Netflix starts rolling out

Sky and Netflix teamed up a little while ago and their relationship is finally being realised. As of now, Sky Q customers will no longer have to launch a separate app in order to run Netflix, it’s now been integrated and can be found on the Sky Q dashboard.

This doesn’t mean that those of us with Sky Q will all of a sudden get Netflix for free though. As great as that would be. For £10 a month (purchasing the Ultimate On Demand package) we can get access to both Netflix – the standard plan – as well as Sky Box Sets. Normally at £7.99 a month and £5 a month, that’s a monthly saving of £2.99 for Sky customers.